- What about your delivery service?
- Delivery Fee
- Delivery Time
- Can I pick-up my orders?
- Can I track my order?
- Is your packaging adapted?
- Should I ship to my home or work address?
Because wine is a living product, its transportation can be delicate. That is why we collaborate closely with transporters specialized in Food & Beverages logistic. In Shanghai, we offer two delivery options: Regular Delivery (under 24h) and Express Delivery in Puxi (under 1h). For outside Shanghai Puxi, only regular delivery is available for now.
Whereas some other e-commerce sites don’t care that much about your shipment once you paid, at Fancy Cellar we consider our logistic as the backbone of our business. Our carriers are trained to provide you with the best delivery service, from adequate packaging to final distribution. We pledge to make deliveries with the utmost care within a maximum of 3 working days in all of China.
- Regular Delivery in Shanghai, Jiangsu & Zhejiang, shipping fees are RMB10 for all orders below RMB500. And above RMB500 we offer you the delivery, so enjoy free delivery!
- Express Delivery in Shanghai Puxi: one-hour delivery service, in eligible districts Yangpu, Hongkou, Putuo, Changning, Xuhui, Jing'an, Huangpu = 20RMB only!
- Outside Shanghai, Jiangsu & Zhejiang, shipping fees are RMB20 for all order below RMB500. And above RMB500 we offer you the delivery, so enjoy free delivery!
- REGULAR DELIVERY WITHIN SHANGHAI: takes 1 business day maximum. Mostly we do same day delivery for orders placed before 17:00 / And we do next day delivery for order placed later (after 17:00). Note that you can select your preferred delivery timing during checkout (morning, afternoon, evening of any specific day).
- EXPRESS DELIVERY SERVICE WITHIN SHANGHAI CENTER PUXI: one-hour wines, spirits and beers delivery service. Monday to Friday, 10:00 to 20:00 (for now). You can select this option while checking out.
We deliver from Monday to Sunday! BUT please note that for weekend delivery the order has to be placed by Friday 17:00 latest, so we can arrange accordingly. If order is placed during the weekend, then it will be delivered on following Monday, or as otherwise requested (you can select your preferred delivery time during checkout). We do not deliver on most Chinese Holidays, contact us to make sure on this particular timing.
- OUTSIDE SHANGHAI: takes 2 - 3 business days max depending on the location. We deliver China-wide, 7 days a week via our trusted logistic partners: SF Express & ZJS. You can select your preferred delivery timing during checkout.
NB: We are FLEXIBLE on delivery timings, just leave a comment during checktout, or contact us by phone 400-098-1219, by our Livechat or by email and we will arrange a convenient timing for you to receive your parcel :)
At Fancy Cellar we have our own staff for delivery in Shanghai & we partner topnotch courier service providers, including SF Express, ZJS & DHL.
If you are not entirely satisfied by the delivery, please let us know via our Contact Us form or via email at contact@FancyCellar.com.
If it is more convenient for you, you can pick-up your bottles at our office. Our address: KYMS Center, Building A, 622 Shunchang Road - Xintiandi CBD – Shanghai. Just mention it in the comment field during check out so we can arrange accordingly - See you then!
Yes, feel free to do so by clicking "My Account" to see your order history and tracking information. Please remember that someone 18 or older must be available to sign for shipments containing wine.
Wine is a living product and can be delicate to transport. We want your wine experience with us to be flawless; this is why we invest in special packaging with unique design adapted to the bottles. Be assured that your wines are carefully carried in a safe way.
We recommend that you use a business address when possible when shipping wine, as someone 18 or older must be available to sign for shipments containing wine.